Careers at AcademicWorks

At AcademicWorks, we believe in building a profitable business that will be around for the long term, while promoting a great work-life balance and an open culture where everyone is aware of our goals, accomplishments and challenges.

We are proud of our company, love our customers and are passionate about finding the right people to join our team. If you think you might be a fit, we invite you to learn more about our opportunities!

We are always looking for talented individuals to join our team so please check back often for open positions.

Client Support Specialist

Job Description:

We’re looking for a smart and dedicated person to join our customer service team. You’ll join the rest of the AcademicWorks team in making our customers as happy as possible as we help colleges, universities, and community foundations provide financial aid to students.

As a Client Support Specialist, you’ll provide “it was so good they couldn’t stop talking about it” customer service via email and phone for our scholarship administration software. You’ll also be responsible for chiming in on customer questions and helping to build and maintain the support materials for our customers.

Ideally, you will have previous customer support experience and, particularly, experience working in software support is a big plus. And we are looking for someone who loves to help others, who can keep smiling even when dealing with highly engaged customers (empathy is important), and who has a passion for our products and company. You should enjoy the process of making an anxious customer a happy customer.

While everyone in the company wears multiple hats and pitches in where needed, here are some examples of the work you would have been doing if you had been here over the last few weeks:

  • Responded to service inquiries, requests, and questions with the confidence that you are reallymaking a difference
  • Managed multiple tasks at one time that helped give thousands of students the ability to find scholarships for school
  • Built strong working relationships with our customers who can’t imagine life before using the tools you’ve helped provide them
  • Trained customers on an aspect of our application and ensured they feel confident in performing the same task in the future (because they always know you’re there to help)
  • Helped perform quality assurance testing on exciting new features of our application before they are released to our customers
  • Provided direct assistance to our Implementation Team to help new AcademicWorks customers complete key system implementation milestones as a pre-requisite to going live

We love to talk to our customers, so both excellent/professional written and oral communication skills are a must. You need to be personable, friendly, have an obvious willingness to help people, and intrinsically exude all of the soft skills needed to build rock solid customer relationships. You will also need to show us that you have the ability to think on your feet and stay cool and levelheaded under pressure. This includes abstract thinking, problem solving acumen and proven ability to reason through complex concepts with precision.

Most importantly, you must be as passionate as we are about making sure our customers are absolutely ecstatic with the service we provide, as our success is inextricably linked to their satisfaction with our team and our products. Please email your resume in PDF format to Include the subject of “Client Support Specialist” and discuss the following in the body of the email:

  • What attracts you to helping customers be successful with our system?
  • Describe a great customer service/support experience you had recently and what made it great.

Note: We look favorably on people who get creative with their applications.

We look forward to hearing from you.

This position is based at our headquarters in Austin, TX and includes a base salary and a full range of benefits. AcademicWorks is an equal opportunity employer and drug-free workplace.