Allegany College of Maryland

Facts:

  • Campuses in Cumberland (MD), Bedford County (PA), and Somerset County (PA)
  • 3500 credit and 14000 continuing education students
  • AcademicWorks customer since 2012

Allegany College of Maryland went live with AcademicWorks in September of 2012. Prior to AcademicWorks we had an in-house scholarship system developed by our IT Department. Student scholarship applications were submitted via paper and eligibility was processed manually. The paper applications were then distributed to faculty and staff. Last year, we processed nearly 6000 applications in this fashion for our various scholarship funds.

Prior to selecting AcademicWorks, we reviewed systems from several other vendors but determined that AcademicWorks would be the best fit for our institution. We were very pleased with the AcademicWorks implementation. Representatives from our Development and IT offices were involved in the implementation process. The actual time to implement was less than we expected and AcademicWorks made the process easy from day one.

In my 20 years of experience, I have never seen customer service at the level provided by AcademicWorks.

The response has been very positive from applicants, parents, guidance counselors and others. Every comment has been positive and the theme of “this is so friendly for students” seems to predominate. Some of our reviewers were opposed to the change and they represented the biggest challenge associated with adoption. AcademicWorks has exceeded our expectations. The time savings have been enormous and we are able to process applications much more quickly, since the system is so easy to use.

The customer service offered by AcademicWorks simply can’t be matched. In my 20 years of experience, I have never seen customer service at the level of AcademicWorks. They are always prompt in replying to any questions and in following-up to ensure things continue to work well. Their customer service is truly top notch!

I would absolutely recommend AcademicWorks to a peer institution and would encourage campuses considering scholarship management systems to visit other campuses that have implemented the product.